DUE TO COVID-19 INTERNATIONAL PARCELS / DELIVERIES HAVE BEEN EFFECTED,
UK parcels please allow up to 7 days, international orders may take up to 6 weeks. For returns please make sure you keep a copy of returns back to us.
FREE STANDARD UK SHIPPING
Express Shipping (UK ONLY) - Next Day (ordered before 12PM- MON-THURS) - £6.95
Europe shipping - we aim to deliver within 5-7 days - £11.95
FREE Europe shipping on orders over - £55
World wide shipping £15.95
FREE world wide shipping on orders over - £120
(Delivery time will vary depending on region we will aim for all parcels to be
with you between 7-14 days... please read below for custom import duty and Taxes)
Customs Import Duty & Taxes
For international orders please be aware that we are not liable for customs clearance fees in your country, nor are we responsible for holding times of packages by customs.
Our prices on our online store, do not include relevant overseas duties & other custom charges you may incur when purchasing and importing to your country.
These costs are determined by your local customs office and are outside of our control. Please familiarise yourself with your country’s custom charges prior to placing the order.
WE ARE WE WEAR is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties & tax. Please keep an eye out for your shipment when tracking number is provided to avoid delays.
If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from your refund to cover return shipping due to your refusal. This is non-negotiable.
CANCELLING YOUR ORDER
You have the right to cancel your order until the point in which it is shipped. we usually ship within 24 hours, but it can be sooner than this. please email us at firstname.lastname@example.org and we will confirm the location of your package. if still at our warehouse, we will offer you a full refund, including shipping charges.
we are happy to refund or exchange any items within 28 days of receipt. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please register your returns to us within 14 days of your purchase with your full name, order number and a brief description of your returns reason to:
information to email@example.com
(please find our full returns policy online at www.wearewewear.com)
To be eligible for a return, items must be unworn. The original tags and gusset sticker will need to still be on the items and in good condition- with original packaging. All returns are analysed by our customer care team, which is then at their discretion on whether the item is suitable for returning. Orders that are returned to us that do not comply with our terms and conditions may not be authorised and will be sent back to the customer.
Please ensure you post back to address provided. Regular or Express shipping method is up to the customer along with the shipping company you choose to use. We do suggest you get a return tracking number as we will not take responsibility for lost returns.
Once your return is received, processed and inspected, we will send you an email to notify you that we have received your returned item. The email will notify you of the approval or rejection of your refund.
Purchased items are exchangeable into a different size and colour. All exchanges are based on stock availability. Should you be interested in an alternative style, please return your item/s to us and simply purchase the new piece separately on the We Are We Wear website.
Please allow up to 10 working days from us receiving your item to process and confirm your return amount. We will send you an email, once the return has been processed. Please note it may take a further 3-5days for payment to be cleared depending on what bank you are with.
The customer is fully responsible for ensuring returned items get to us. The customer is responsible for paying for all associated shipping costs for a return. The initial shipping costs paid and return shipping costs are non-refundable.
We advise using a postage service that is fully traceable and insured; without this type of postal service there is no guarantee that we will receive your returned item.
Customers should return orders to the address below:
WE ARE WE WEAR
Bargehouse East End Offices,
Oxo Tower Wharf,
CONCESSIONS/ THIRD PARTY RETAILERS
Items purchased from concessions or other retailers must be returned to the store where purchased from. We can only purchase returns on orders purchased directly from wearewewear.com